It's part of Armstrong’s foundation to guarantee our customers can always expect above-average quality services.
At Armstrong Relocation – Louisville we believe “Customers define; we deliver it.” That means we purposefully look at everything we do through the eyes of those we serve.
One of the foundational elements of our company DNA is value, correlating directly to the quality of services our customers’ experience. Guaranteeing quality begins at the very core of our company—our employees. Every team member at Armstrong has been fully vetted, background checked, and trained to adhere with our foundational principles and quality standards. We continue to implement these standards throughout our chain of service through the leadership of a Six Sigma Yellow Belt and in view of ISO 9001:2008 compliance with consideration for client-specific goals, training, and various measurement methods to facilitate consistent and positive service.
Once services have concluded, we collect customer feedback to continually measure and evaluate our performance. When performance falls short, we analyze causative factors and take corrective actions, fostering client retention, customer referrals and continuous improvement. We also believe that Armstrong team members who excel in providing quality service should be recognized and rewarded for representing the culture and values of Armstrong.
Our Customers' Experience
The team moved quickly during the entire process and finished well ahead of schedule. This was particularly useful in light of the Covid-19 crisis and uncertainty.J.A.
Josh and his team were amazing. They were kind and efficient.K.M.
The driver was EXCELLENT. The packing was done so thoroughly I cannot help but be utterly impressed. Polite, HARD working.R.M.
Perfect experience. Brian and crew arrived on time and worked professionally and efficiently. My belongings were wrapped carefully and protected well on the long-distance journey.D.T.
From the initial consult through delivery, we were most impressed by your staff. All aspects of the move went smoothly and as stress free as possible.V.S.
Our first experience was such a success that they were our first call when the next project arose. Now they are our preferred vendor. We have had a broad range of requests from moving high end computer gear in racks to standard crate and box move/office relocation and consolidation. Armstrong has been able to assist in any area and is always prompt and professional.C.G.
The move went exactly as explained and expected. No surprises…Nothing broken, everything on time, quick, fast, professional.D.M.
…We needed a company who could provide moving services AND modular furniture systems move/modifications/install. Armstrong was able to provide all this at a competitive price. It also made a big difference that the furniture installer spent time in advance figuring out a plan for the furniture move/layout!K.K.
Jim, Allison, and Lisa from Armstrong were WONDERFUL! The men who loaded our belongings were above and beyond AMAZING, friendly, and professional! They were the best of the best! The women who packed us, Michelle and Joyce were also superb!”E.U.
Great job by everyone on the Armstrong team not only with the move, but also with helping assemble furniture to get us on our feet quickly!S.B.